Frequently Asked Questions

After shipping, we send an email with your order’s tracking number and courier name. You can use that number on the courier’s website to monitor delivery. (Allow ~48 hours for tracking info to appear.) If you haven’t received your order within 30 days of shipment, please contact our support team immediately.

We ship across India via reliable couriers (standard shipping is free above the minimum order). Typical delivery time is 2–5 business days after dispatch. Exact lead times and any courier charges (for very remote areas) will be shown at checkout or on product pages. Orders ship Monday–Saturday (no deliveries on Sundays/holidays).

If your order arrives damaged or contains incorrect items, please contact us within 24–48 hours with a photograph of the package and item. We will arrange a replacement or refund promptly. (Similar procedures are followed by our peers.)

For food and consumable products, we generally do not accept returns due to hygiene and safety (perishable goods are non-returnable under law). If an item is defective or not as described, contact us immediately for possible replacement. For other products, exchanges or returns are accepted only if unused and in original condition (see our Refund Policy page). Any approved return must meet our policy criteria.

You may cancel an order only before it is shipped. Once an order is packed or in transit, cancellation is not possible. To cancel, email us as soon as possible with your order ID. If the cancellation is before dispatch, we will refund the full amount to your payment method.

We accept all major online payment options (credit/debit cards, net banking, UPI, digital wallets) and Cash on Delivery (COD). All online transactions are processed securely (PCI-DSS compliant). We will never ask you outside the payment gateway.

Standard shipping charges are non-refundable, unless an order was incorrect on our part. If a return is approved, we reimburse up to ₹125 for courier pickup costs upon proof of postage (as per Consumer laws).

You can reach us via WhatsApp or email (see the Contact Us page below) for any queries. We typically respond within 1–2 business days. If you have an unresolved complaint, you can escalate to our Grievance Redressal Officer (contact details on the Contact page) in accordance with Indian E-Commerce Rules.